Operations. Experience Design. Remote since day one.
📍 Belo Horizonte · 1–2h ahead of New York · US visa holderSeven years in customer operations and service design — building systems that make complex, high-stakes experiences feel human. I've worked remotely across Brazil, Italy, and Los Angeles. 1–2h ahead of New York, US visa, never been the problem.
In 2022, I woke up in a tent in the Croatian woods — sleeping bag, laptop on my knees, campsite in every direction — managing the operations of a digital company back in Belo Horizonte. Scheduling payments, redesigning workflows, handling customers.
Not vacation-happy. The kind of happy that comes from being exactly where you're supposed to be, doing exactly the work that makes sense to you.
Minutes. Automated an Italian family business's internal system from scratch. 93% faster.
In client revenue (~$600K USD) made visible for the first time — via a system I built at Zeit Digital.
Shirts from my own brand sold across every continent except Antarctica.
Ahead of New York. Not behind. I've delivered on US hours from Brazil, Italy, and a tent in Croatia.
I founded a clothing brand with my face on it. 300+ shirts sold across every continent except Antarctica. Designed everything, ran production, managed the full experience end to end.
I also make things by hand — card holders, upcycled lighters, one-off objects. Every piece intentional.
